Refund Policy

Return and Refund Policy

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SAI WEB INFOTECH, Shop # 3-4 Beside HDFC BANK, IInd Main Rajaji Nagar Bengaluru, Karnataka, INDIA.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to SAI WEB INFOTECH, accessible from https://saiwebinfotech.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Thank you for choosing SWI Hospital Software. We are committed to providing reliable and efficient software solutions. Please read this Refund and Return Policy carefully before making a purchase.


1. Refund Policy

1.1 Software Purchase

  • 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for SWI Hospital Software. If you are not satisfied with your purchase, please contact our support team within 30 days of your purchase date to request a refund.

  • Refund Process: To initiate a refund, please contact our customer support at [support@swihospitalsoftware.com]. Provide your order details, reason for the refund, and any relevant information. Our support team will guide you through the process.

1.2 Subscription Plans

  • Monthly and Annual Plans: For subscription plans, refunds are applicable within the first 30 days of the initial purchase. After the initial 30 days, subscriptions are non-refundable.

  • Refund Process: To request a refund for a subscription plan, please contact our customer support team within the applicable refund period. Refunds for subscription plans will be processed based on the unused portion of the subscription.

2. Return Policy

2.1 Defective Software

  • Software Defects: If you experience technical issues or defects with the SWI Hospital Software, please contact our support team immediately. Our team will work to resolve the issue promptly.

  • Updates and Fixes: We regularly release updates and fixes to address software issues. Users are encouraged to keep their software up-to-date by installing the latest releases.

2.2 Incorrect Purchase

  • Purchasing Errors: If you mistakenly purchase the wrong product or plan, please contact our customer support team. We will assist you in correcting your purchase or, if applicable, provide guidance on upgrading to the correct product or plan.

3. Contact Information

For any questions or concerns regarding our Refund and Return Policy, please contact us at:

SAI WEB INFOTECH
Email: support@saiwebinfotech.com | support@swihospitalsoftware.in
Phone: +91,9986170602

4. Changes to the Policy

SWI Hospital Software reserves the right to modify or update this Refund and Return Policy at any time. Users will be notified of any changes through our website or direct communication.

Thank you for choosing SWI Hospital Software. We appreciate your business.


The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Shop # 3-4 Beside HDFC BANK, IInd Main Rajaji Nagar
Bengaluru, Karnataka, INDIA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: